FAQs

ABOUT US

  • El Luchador Audio is a boutique virtual instrument company dedicated to creating high-quality, inspiring tools for composers, producers, and musicians of all levels. Whether you’re crafting cinematic scores, producing music, or designing sound for media, our instruments are built to be intuitive, powerful, and ready to use.

    What makes us unique? We bring a Latin-infused edge to our sounds, blending modern production with rich Latin rhythmic traditions. Our products focus on energy and personality, with an uncompromising yet simple approach to design—ensuring every instrument feels dynamic, expressive, and easy to integrate into your workflow.

    Alongside our core instruments, we offer the ELA Artist Series, featuring exclusive virtual instruments created in collaboration with top Latin music artists and musicians. From drums to synths, pads, guitars, and beyond, El Luchador Audio delivers versatile and inspiring sounds for any musical style.

  • Marcelo Treviño – Composer, Producer & Founder

    El Luchador Audio was founded by Marcelo Treviño, a Mexican-Canadian composer and producer known for his work in animation, film, and music production. A Berklee College of Music graduate, Marcelo has scored projects for Nickelodeon, Netflix, Disney, and Mattel, including The Casagrandes Movie and The Last Kids on Earth.

    Beyond composing, Marcelo has worked with Grammy-nominated artists, including Mexico’s iconic rock band Panda (PXNDX), where he contributed as a producer, arranger, and keyboardist. His passion for storytelling and music composition led him to create El Luchador Audio, delivering high-quality, energetic virtual instruments for composers and producers worldwide.

    Arturo Arredondo – Producer, Composer & Guitarist

    Arturo Arredondo is a producer, composer, and multi-instrumentalist, best known as the guitarist of the award-winning band Panda (PXNDX). With over a decade of experience in the music industry, Arturo played a key role in shaping the band’s sound, contributing to multiple Grammy-nominated albums, sold-out tours, and record-breaking sales.

    Beyond his work with Panda, Arturo has built a career as a music producer and creative entrepreneur, working on projects that range from TV series and books to commercial music production. He currently leads the rock band Desierto Drive as its lead singer, guitarist, songwriter, and producer, continuing to push creative boundaries while delivering impactful and innovative music. His deep understanding of both the artistic and business sides of the industry makes him an integral part of ELA’s mission to provide high-quality, musician-driven audio tools.

  • El Luchador Audio instruments stand out because they are designed with a balance of energy, authenticity, and ease of use. Our sounds are not just samples—they are instruments crafted for real musical expression.

    What sets us apart:

    Latin-Infused Sound – Many of our products incorporate the rich rhythms, textures, and feel of Latin music, bringing an organic, lively character to your productions.

    Designed for Playability – Whether it’s a drum kit, synth, or loop collection, each instrument is made to be immediate, expressive, and musical.

    Simple Yet Powerful – We take an uncompromising but intuitive approach, ensuring fast workflows and zero distractions while delivering deep, professional sound.

    The ELA Artist Series – We collaborate with renowned Latin musicians to develop artist-focused instruments that capture their signature sound and playing style.

    Modern Production-Ready Sound – From film composers to beatmakers, our instruments are tailored for seamless integration into any genre or workflow.

    Whether you need hard-hitting drums, atmospheric pads, or expressive guitars, El Luchador Audio instruments give you the tools to create with confidence and character.

  • Yes! Our instruments are designed to be intuitive and easy to use, whether you're just starting out or already deep into music production. We focus on fast, frustration-free workflows, so you can start making music without complicated setups.

    If you ever need assistance, we offer direct customer support to help with installation and troubleshooting. As we continue growing, we plan to expand our resources with guides, tutorials, and additional learning materials to make the experience even smoother for all users.

  • El Luchador Audio is based in Squamish, British Columbia, Canada, with an additional office and team in Monterrey, Mexico—one of the most important Latin music hubs in the world. While we operate from these locations, our products are available worldwide through digital distribution, allowing musicians and producers everywhere to access our instruments instantly.

  • ELA creates virtual instruments and production tools designed for composers, producers, and musicians of all levels. Our catalog includes:

    • ELA Drum Series – Kontakt-based drums, kits, and loops for expressive, mix-ready production.

    • ELA Los 100+ – Sample packs featuring loops and one-shots across different instruments and styles.

    • ELA Los Uno – Kontakt-based instruments focused on singular playable instruments like percussion, keys, bass, guitars, and more.

    • ELA Los Pads – Kontakt-based original instruments with atmospheric and enveloping textures for music composition, built from organic and natural recordings.

    • The ELA Artist Series – Instruments developed in collaboration with top Latin musicians, capturing their signature sound.

    Each product is crafted with a focus on energy, authenticity, and intuitive design, ensuring a seamless experience whether you're producing, scoring, or performing.

  • ELA’s virtual instruments and sample packs are designed to work with major digital audio workstations (DAWs) and industry-standard software.

    • Kontakt-Based Instruments (ELA Drum Series, ELA Los Uno, ELA Los Pads, and ELA Artist Series) are NKS-compatible and work with Kontakt Player 8 and above, which is free to download from Native Instruments' website.

    • ELA Los 100+ Sample Packs contain WAV files, making them compatible with all DAWs and samplers that support WAV audio.

    Before purchasing, we recommend checking the system requirements on each product page to ensure compatibility with your setup.

Installation

  • Installing and activating your ELA products is simple and fully integrated with Native Instruments' Native Access system.

    1. Download Native Access – If you don’t have it already, you can download Native Access for free from the Native Instruments website.

    2. Enter Your Serial Number – After purchase, you’ll receive a unique serial number via email. Open Native Access and enter your serial to register the product.

    3. Download & Install – Once registered, your product will appear in Native Access under “Available Products.” Simply click Install to download and set it up.

    4. Load in Kontakt – Open Kontakt Player 8 or higher, and your ELA instrument will be available in the library browser, ready to use.

    For additional guidance, refer to the installation instructions included with your purchase or visit our support page.

    1. Open Native Access – If you don’t have it installed, download it for free from the Native Instruments website.

    2. Go to "Add a Serial" – Click on the "Add a Serial" button in Native Access.

    3. Enter Your Serial Number – Copy and paste the unique serial number you received via email after purchase.

    4. Confirm Registration – Once entered, your ELA product will be added to your Native Instruments account.

    Once registered, your instrument will be available for installation and activation inside Native Access.

  • Once your ELA product is installed via Native Access, follow these steps to set it up in your DAW:

    1. Open Kontakt Player 8 or higher – Ensure you have the latest version installed.

    2. Find Your Library – Your ELA instrument will appear in the Libraries tab inside Kontakt.

    3. Load the Instrument – Click "Instruments", select your product, and load a preset to start playing.

    4. Check MIDI & Audio Settings – Ensure your MIDI controller and audio interface are properly configured in Kontakt and your DAW.

    5. Explore Built-in Controls – Many ELA instruments feature custom interfaces with adjustable parameters for shaping your sound.

    Your ELA instrument is now fully set up and ready to use!

  • ELA Los 100+ sample packs are WAV-based and do not require installation through Native Access. Follow these steps to start using them:

    1. Download Your Files – After purchase, you will receive a download link via email.

    2. Unzip the Folder – Extract the downloaded ZIP file to your preferred location on your computer or external drive.

    3. Organize Your Samples – Keep them in a dedicated folder for easy access within your DAW.

    4. Load into Your DAW or Sampler –

      • Drag and drop WAV files directly into your DAW timeline.

      • Use them in samplers like Kontakt, Battery, Ableton Simpler, or any software that supports WAV files.

    5. Sync to Your Project – Adjust tempo, pitch, or slice the loops to fit your track’s needs.

    ELA Los 100+ packs are fully compatible with all major DAWs and hardware samplers that support WAV files.

  • ELA products are designed to work with all major digital audio workstations (DAWs), but compatibility depends on the product type:

    Kontakt-Based Instruments (ELA Drum Series, ELA Los Uno, ELA Los Pads, ELA Artist Series)
    These work with any DAW that supports Kontakt Player 8 and above as a VST, AU, or AAX plugin, including:

    • Ableton Live

    • Logic Pro

    • Pro Tools

    • Cubase

    • FL Studio

    • Studio One

    • Reaper

    • Bitwig Studio

    • Digital Performer

    ELA Los 100+ Sample Packs
    These are WAV-based and can be used in any DAW or sampler that supports WAV files, including:

    • All DAWs listed above

    • Maschine

    • MPC Software

    • Any hardware or software sampler that imports WAV files

    Before purchasing, we recommend checking your DAW’s system requirements to ensure compatibility with Kontakt-based instruments.

  • If your ELA instrument does not appear in the Kontakt Library Tab, try these troubleshooting steps:

    1. Restart Kontakt and Native Access – Close and reopen both programs to refresh the library list.

    2. Check Native Access – Open Native Access and ensure the product is installed and activated.

    3. Manually Add the Library – Click "Manage Libraries" in Kontakt and use "Add a Library" to locate the installed folder.

    4. Rescan in Kontakt – Open Kontakt’s preferences, go to Libraries, and click Rescan.

    5. Reinstall if Necessary – If the issue persists, try reinstalling the product through Native Access.

    If you still don’t see the library, check that you are using Kontakt Player 8 or higher, as earlier versions may not support the product.

  • Yes, ELA products can be installed on multiple computers as long as they are used by the same registered user. You can activate your instruments on multiple systems through Native Access, but sharing or transferring licenses to others is not allowed.

  • To relocate your ELA instruments or sample packs without issues:

    1. For Kontakt-Based Products:

      • Move the library folder to the new location.

      • Open Native Access, go to Preferences > File Locations, and update the path.

      • If Kontakt does not recognize the library, use the "Locate Library" option.

    2. For Sample Packs (ELA Los 100+):

      • Simply move the files to the new location.

      • Update any custom DAW or sampler paths where the samples are used.

    • For installation and activation: Yes, an internet connection is required to download and register your product through Native Access.

    • For regular use: No, once installed and activated, all ELA instruments and sample packs work completely offline within your DAW.

  • Yes, all ELA products are compatible with both macOS and Windows.

    • Kontakt-based instruments require Kontakt Player 8 or higher, which is available for both operating systems.

    • ELA Los 100+ sample packs are WAV-based and work with all DAWs regardless of OS.

    Before purchasing, check the system requirements on each product page to ensure compatibility with your setup.

Purchasing & Licensing

  • ELA products are available exclusively through our official website at elluchador.audio. This ensures that you receive authentic licenses, proper support, and future updates.

    We do not currently sell our products through third-party marketplaces or resellers. But if we do we will be sure to let our customers know via our newsletter or site.

  • We accept major credit and debit cards, as well as PayPal. All transactions are securely processed through our online store.

    At this time, we do not offer alternative payment methods such as cryptocurrency or bank transfers.

  • Due to the nature of digital downloads, all purchases are final and non-refundable. Once a product has been purchased and delivered, we cannot offer refunds or exchanges.

    If you experience technical issues preventing you from using the product, our support team is happy to assist in resolving the issue.

  • When you purchase an ELA product, you receive a license to use the sounds royalty-free in your music and productions. However:

    • You do not own the individual samples, loops, or recordings.

    • You cannot resell, distribute, or share the raw sounds as standalone files.

    • You can use them in commercial projects, music releases, and media compositions without additional fees.

    For more details, refer to our End User License Agreement (EULA).

  • At this time, ELA product licenses are non-transferable. Each purchase is tied to the original buyer and cannot be resold or given to another user.

    If you have a special case regarding license transfers, please contact our support team.

  • We may occasionally offer discounted bundles or promotional sales. If available, these will be listed on our official store at elluchador.audio.

    For bulk or industry licensing inquiries, please reach out to us directly.

  • At this time, we do not offer a dedicated educational discount. However, we may introduce special offers in the future.

    If you represent a music school, university, or educational institution, we’d love to explore ways to work together. Please contact us directly to discuss potential educational solutions.

    Stay updated by subscribing to our mailing list or checking our store for promotions.

Updates and upgrades

  • ELA product updates are managed through Native Access. To check for updates:

    1. Open Native Access and log in to your Native Instruments account.

    2. Go to the "Updates" tab, where available updates for your registered ELA products will be listed.

    3. Click "Update" to download and install the latest version.

    For sample packs (ELA Los 100+), any updates will be announced via email, and new versions will be available for download from your ELA account on our website.

  • We provide free updates for all ELA products, including bug fixes, optimizations, and minor feature improvements.

    However, substantial upgrades—such as major feature expansions or new versions—will be available at a discounted price for existing users, with an introductory offer period.

  • Most updates are designed to be backward-compatible, meaning they will not affect existing projects. However, before updating:

    • Save a backup of your project files.

    • Check the release notes to see if there are any changes that could impact compatibility.

    If you encounter issues after updating, contact our support team for assistance.

  • Yes! If we release a major upgrade to an existing product, current owners will receive a special discounted upgrade price.

    We will notify eligible users via email when an upgrade becomes available, along with details on how to access the discount.

  • If you need a previous version of an ELA product, contact our support team at contact@elluchador.audio. We will assist you in accessing an earlier version if it is still available.

Support & Troubleshooting

  • If you need assistance, you can reach our support team by emailing contact@elluchador.audio.

    For the fastest response, please include:

    • Your order number (if applicable).

    • The name of the product you need help with.

    • A brief description of the issue you’re experiencing.

    We aim to respond as quickly as possible during business hours.

  • If you haven’t received your download link after purchasing, try the following steps:

    1. Check your spam or junk folder – Sometimes, automated emails can get filtered.

    2. Confirm your email address – Ensure you entered the correct email during checkout.

    3. Wait a few minutes – Emails are usually instant, but in rare cases, they may take a few minutes.

    4. Contact us – If you still haven’t received your link, email us at contact@elluchador.audio, and we’ll resend it.

  • If your serial number isn’t being accepted in Native Access, try the following:

    • Double-check for typos – Ensure there are no extra spaces or incorrect characters.

    • Make sure you’re using Native Access 2 – ELA products require Kontakt Player 8 and above, so you must register your serial in the latest version.

    • Verify that your product is eligible – Some products, such as sample packs, do not require a serial number.

    • Contact support – If none of these steps resolve the issue, email contact@elluchador.audio with your order details.

  • If your instrument is missing from Kontakt’s library browser, follow these steps:

    1. Ensure you’re using Kontakt Player 8 or higher – Older versions may not support ELA products.

    2. Restart Kontakt and Native Access – Close and reopen both programs.

    3. Check Native Access – Ensure the product appears under your registered libraries.

    4. Manually add the library – Click “Manage Libraries” in Kontakt and locate the correct folder.

    5. Rescan in Kontakt – Go to Preferences > Libraries and click Rescan.

  • Yes! If you lose your installation files, you can re-download them at any time by logging into your account on elluchador.audio.

    If you no longer have access to your download, email contact@elluchador.audio with your order details, and we will assist you.

  • If your instrument isn’t playing when using a MIDI controller, try the following:

    • Check your MIDI input settings – Ensure your DAW is detecting your MIDI controller.

    • Verify that your track is armed – Many DAWs require tracks to be armed for MIDI input.

    • Make sure Kontakt is receiving MIDI data – Open Kontakt’s MIDI settings and confirm it’s set to the correct MIDI channel.

    • Restart your DAW – Sometimes, restarting your session can fix connection issues.

    If you continue to have issues, contact our support team for troubleshooting.

  • We are currently working on expanding our tutorial and documentation resources. For now, product installation and usage instructions are included in your purchase confirmation email and available on the product pages at elluchador.audio.

    If you need additional guidance, feel free to reach out to support.

  • If your ELA instrument is loading in demo mode, it usually means one of the following:

    • You are using Kontakt Player instead of the full version of Kontakt. However, ELA products are NKS-compatible and should work with Kontakt Player 8 and above.

    • Your product is not properly registered in Native Access. Double-check that your serial number has been entered correctly.

    • Your Kontakt version is outdated. Ensure you are using the latest version of Kontakt Player 8 or higher.

    To resolve this, open Native Access, ensure your product is registered, and update to the latest version of Kontakt Player.

  • If Native Access does not recognize your ELA product, try these steps:

    1. Restart Native Access – Sometimes, a refresh is all that’s needed.

    2. Ensure you’ve entered the correct serial number – Check for typos or missing characters.

    3. Manually add the library – If the product is installed but not appearing, go to Native Access > Preferences > File Locations and update the correct path.

    4. Reinstall Native Access – If none of the above work, reinstalling Native Access can fix detection issues.

    If the problem persists, contact contact@elluchador.audio for assistance.

  • If your ELA instrument is not producing sound, check the following:

    • Make sure your DAW or Kontakt is set to the correct audio output.

    • Verify that Kontakt’s volume is turned up – The master volume may be too low or muted.

    • Check if MIDI input is working – If using a MIDI keyboard, ensure it’s assigned to the correct channel.

    • Restart your DAW or Kontakt – Sometimes, a quick restart resolves playback issues.

    If your issue persists, please contact our support team for further troubleshooting.

  • ELA Los 100+ sample packs contain WAV loops, which do not automatically sync to DAW tempo like Kontakt instruments do. To sync them properly:

    • Check the original tempo of the loop – If provided, use it as a reference for syncing.

    • Ableton Live – Enable Warp Mode and adjust the BPM.

    • Logic Pro – Use Flex Time to match tempo.

    • Pro Tools & Cubase – Time-stretch the loops using built-in elastic audio tools.

    • FL Studio – Use the Time Stretching knob in the sampler.

    Each DAW has different methods for time-stretching WAV files, so refer to your DAW’s manual if needed.

  • Yes! ELA instruments work well for live performances using software like:

    • MainStage (Mac) – Load Kontakt as a plugin for performance control.

    • Ableton Live – Use MIDI mapping for real-time triggering and effects.

    • Kontakt Standalone Mode – Run Kontakt outside a DAW for minimal CPU usage.

    For optimal performance, we recommend using an SSD, at least 8GB RAM, and a low-latency audio interface.

Pre-sale & general question

  • At this time, we do not offer standalone demo versions of our products. However, we provide detailed product descriptions, audio demos, and walkthrough videos to help you decide before purchasing.

  • While we don’t have trial versions, we do offer a free product on our website that allows you to experience the quality of our sounds. This is a great way to get a feel for ELA products before making a purchase.

  • ELA products are crafted with a unique blend of modern production techniques and Latin-inspired musical traditions, offering sounds with energy, authenticity, and personality.

    Key differences:

    • Latin-infused rhythms and textures that add a distinctive character.

    • Designed for playability—instruments that feel natural and inspiring to use.

    • A focus on efficiency—our products are built for speed and simplicity while maintaining professional sound quality.

    • The ELA Artist Series, featuring instruments recorded with top Latin musicians.

    Our approach ensures that whether you're scoring a film, producing music, or performing live, our instruments deliver authentic, mix-ready sounds with a streamlined workflow.

  • Yes! We are constantly developing new virtual instruments, sample packs, and expansions.

    As we move forward, we will continue adding:

    • New kits and audio loops to expand our existing collections.

    • A new engine, updated design, and fresh content for our Kontakt libraries and sample packs.

    • Expanded compatibility across products—our loops and sounds will be designed to work together, with loops from different products sharing the same family names for seamless integration.

    To stay informed about upcoming releases, special offers, and exclusive content, subscribe to our mailing list and follow us on social media.

Legal & Usage Rights

  • Yes! All ELA products come with a royalty-free license, meaning you can use them in commercial music, film, TV, games, and other projects without additional fees.

    However, you cannot resell, share, or redistribute the individual samples, loops, or instrument files.

  • es, you can incorporate ELA loops into your own productions, including sample-based music. However:

    • You cannot sell the loops as standalone sounds (e.g., in another sample pack).

    • You must create original music that includes additional elements beyond the loops.

    If you’re unsure about a specific use case, feel free to contact us.

  • No, crediting ELA is not required when using our products in your music or productions.

    That said, we always appreciate shout-outs! If you’d like to share your work with us, tag us on social media or send us a message—we love hearing how our instruments are being used.